Delivery & Returns

Delivery

Delivery is based on the total weight of your order. For the majority of orders, this will be free delivery. For deliveries over 2kg or for remote areas, additional charges will be applied:

  • 2kg - 4.99kg charged at £5.80
  • 5kg - 9.99kg charged at £6.99 

Availability shown on the website is intended as a guide only. Whilst every effort is made to ensure goods are despatched within this time frame, occassionally there may be circumstances beyond our control which may increase this. If there is a significant delay due to the item(s) being purchased being out of stock,you will be notified with the option of waiting or offered a refund. Goods are typcially delivered 2 - 4 days after despatch. vai courier

Payment will be taken from your account at the point the order is placed. We do not store or process card details - all transactions are processed by PayPal on our behalf. 

Please note if an order is refused due to an incorrect delivery address being provided the goods will be returned to the sender. If redelivery is requested by the customer, this may result in an additional delivery charge.

On receipt of your goods, please check that the items received are correct. You will be deemed to have accepted the order unless you notify us upon receipt.  This does not affect your statutory rights.

Returns

Due to the majority of our products being live and able to deterioriate, unfortunately we cannot accept the return of goods except when an error has been made on our part. This does not affect your statutory rights.

 

For further information, please contact us using the details on the right hand side of the page or use our contact form.